Welcome to TICSEA! All our products come with a 12-month warranty and free returns within 30 days of delivery for approved reasons. Replacement products carry the same warranty. Contact us for assistance.
Return & Refund Process
- Contact customer service: Provide order details and evidence (photos/videos). Contact us
- Case investigation: Our team will review and propose a solution.
- Agreement & return info: We'll provide return instructions upon mutual agreement.
- Process completion: Refund/replacement processed within 2-14 business days.
Supported Return Reasons
| Return Reason | Requirements |
|---|---|
| DOA (Dead on arrival) | Immediate rejection if confirmed damaged |
| Wrong item sent | Provide item photos with SKU/PN and shipping labels |
| Item mismatch | Submit problem photos |
| Quality issues | Provide verification media |
| Missing parts | Provide verification media |
Contact us with supporting evidence for these cases to receive solutions.
Unsupported Return Reasons
| Return Reason | Policy Details |
|---|---|
| Delivery delays | Not covered if beyond our control |
| Change of mind | Includes: price changes, shipping costs, buyer's remorse |
| Documentation issues | Request electronic/video manuals |
| User error | Damage from misuse not covered |
Buyer bears return & restocking costs for these cases.
Refund Processing Timeline
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 3-15 business days | No processing fees |
| PayPal | Up to 48 hours | - |
| Klarna | Up to 14 days | - |
Contact us or your issuer if refunds exceed stated timelines.